My team is using JIRA for handling service and customer issues using JIRA’s Kanban board. One of the features that we have been missing is a clear view of tickets that were not handles updated for a period of time, defined by our SLA.
If you got a new Android phone and would like to move applications and their data to it from your old Android phone, the Helium app available on the Google Play Store is the best for this job.
Many of our JIRA tasks, have sub-tasks that describe the various tasks that are required to complete the main task. The team member works on each sub-task until she completes all of them. Once completed, she will close the main task.
In order to ensure that the time spent on a task in JIRA has been logged before closing it, you can add this small script below as a validator in the “Close ticket” workflow transition.
I have read a good article from Harvard Business Review about how to track how much time you spend each week on tasks, and how to align them with your goals:
This page lists useful JIRA JQL queries that I gathered during my day to day use in JIRA, and managing an operations team.